February 05, 2006
Apple Replacing iPod Nanos and Videos
According to Apple Insider, sources have said Apple told its service providers to repair iPod Nanos screen cracks as “covered repairs”. Apple is doing its best to recover from the initial negative publicity on the scrathability of the Nano design.
“The AppleCare Repair Center will also be processing such repairs as covered repairs,” the company added. This means iPod nano owners with cracked displays should be able to contact AppleCare via telephone to arrange for their players to be serviced under warranty. Meanwhile, Apple's fifth-generation video iPods appear to be far less problematic. Following the release of the player in October, AppleInsider reported that Apple began capturing for evaluation any fifth-generation iPods that experience hardware failure, including issues excluded from the company's warranty terms. Users with problematic players received replacements with no questions asked.
