March 21, 2004

Learning from JetBlue

JetBlue since inception has always been on the cutting edge of new customer conveniences from TV, leather seats, always low prices, and WiFi at the gates. Now they are working on high speed internet access during flights. A Inc. magazine writer tells us how the CEO gets the edge. He works at least one day a month as a flight attendant on the front lines to actually... LISTEN to customers. What an idea! Read