How to Wins Friends and Influence People Take-aways
Warren Buffett supposedly loved this book called How to Win Friends and Influence People by Dale Carnegie (a former salesman). Here are some take-aways:
Rule number one: Don’t criticize, condemn, or complain.
Criticism puts people on the defensive and makes them strive to justify themselves. It wounds people’s precious pride, hurts their sense of importance, and arouses resentment.“People don’t want criticism. They want honest and sincere appreciation.” Not flattery which is insincere and selfish. Appreciation is sincere and comes from the heart. The deepest urge in human nature is “the desire to be important.”
Everybody wants attention and admiration. Nobody wants to be criticized.
The sweetest sound in the English language is the sound of a person’s own name.
The only way to the best an argument is to avoid it.
If you are wrong, admit it quickly and emphatically.
Ask questions instead of giving direct orders.
Give the other person a fine reputation to live up to.
Call attention to people’s mistakes indirectly. Let the other person save face.